Stripe dispute evidence checklist and planner

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• Receipt with the customer's detailsShow the customer name, email, billing address, and what was bought, so the reviewer can match the payment to a real customer.In Stripe: Receipt file
• Payment verification resultsNote whether the payment passed CVC, postal code (AVS), or 3D Secure checks. Stripe includes some of this automatically. Mention it in your summary too.In Stripe: text field
• Communication with the cardholderEmails or messages showing the customer knew about and engaged with the purchase.In Stripe: Customer communication file
• Delivery to the billing addressTracking and delivery confirmation, preferably to an address that matches the card's billing address.In Stripe: Shipping documentation file
• Signed proof of deliveryA delivery signature, if the carrier collected one.In Stripe: Customer signature file
• Prior undisputed paymentsEarlier payments from the same card or customer that were not disputed, with matching IP address or device details. Visa's Compelling Evidence 3.0 rules can apply. Stripe collects these transactions as structured data, not as a file.In Stripe: Visa Compelling Evidence 3.0 fields
• A short, factual summaryExplain in a few sentences why the payment is valid and point to the evidence. Keep it relevant to this dispute reason.In Stripe: text field
• Screenshots instead of linksReviewers may not open links. Include what they need to see in the files themselves.