Agreement and order of precedence
These Terms of Service form a binding agreement between you and ChargeBell and govern access to ChargeBell's website, application, integrations, alerts, digests, webhooks, Slack commands, billing, support, and related services. By creating an account, accepting an invitation, connecting an integration, purchasing a plan, or using the service, you agree to these Terms and the Privacy Policy.
If you use ChargeBell for a company or other organization, you represent that you have authority to bind it. In that case, "you" and "customer" include the organization. If you do not have that authority or do not agree, do not use the service.
A signed order form, data-processing addendum, or other written agreement between ChargeBell and the customer controls over these Terms only to the extent of a direct conflict. Customer purchase orders and similar forms do not modify these Terms unless ChargeBell expressly agrees in writing.
Eligibility, accounts, and organization administration
- You must be at least 18 years old and legally able to enter a binding agreement.
- You must provide accurate account and organization information and keep it current.
- You are responsible for safeguarding passwords, passkeys, sessions, recovery methods, and integration credentials and for activity performed through your account.
- You must notify security@chargebell.com promptly if you suspect unauthorized account, organization, Stripe, Slack, Google, or webhook access.
- Organization owners and administrators control membership, roles, integrations, destinations, alert rules, workspace preferences, and billing. You are responsible for choosing appropriate administrators and for their actions.
- An individual account belongs to the individual user, while organization settings, connections, billing, and alert history belong to and are controlled by the customer organization. Deleting an individual account does not automatically delete an organization or shared history.
The ChargeBell service
ChargeBell receives selected Stripe events and account information, turns them into alerts and summaries, and sends them to customer-configured Slack channels or webhook destinations. It also provides delivery history, routing, thresholds, quiet hours, digests, dashboards, and supported Slack commands.
ChargeBell is a notification and workflow-support service. It is not a bank, payment processor, accounting system, tax adviser, legal adviser, financial adviser, incident-management system, or system of record. Stripe and the customer's own records remain the source of truth for payment activity. Customers must verify information before taking financial, legal, tax, support, security, or operational action.
We may add, remove, or modify features, limits, interfaces, and integrations. We will not materially reduce a paid plan during its current prepaid billing period without a reasonable operational, security, legal, or third-party-platform reason. Unless a written agreement states otherwise, ChargeBell provides no service-level agreement or guaranteed uptime, delivery time, or support-response time.
Stripe, Slack, and Google integrations
You authorize ChargeBell to access and use connected Stripe, Slack, and Google accounts only as needed to provide the features you configure. You represent that you have all rights, permissions, notices, and lawful bases required to connect those accounts, process the affected data, and send information to each selected recipient.
ChargeBell uses read-oriented Stripe access to receive payment and subscription activity for notifications, history, metrics, plan enforcement, and troubleshooting. ChargeBell does not create, edit, refund, cancel, dispute, or otherwise modify Stripe customers, payments, subscriptions, refunds, disputes, products, prices, or connected-account settings as part of alert tracking.
ChargeBell uses a Slack bot to list available public channels and private channels where the bot is already present, post alerts and digests, and answer supported commands. You control the selected destinations and must ensure recipients are authorized to see the Stripe and customer information included in a message. Private channel names and data must not be exposed to people who are not authorized to access them.
Google OAuth is optional and is used for authentication and account linking. Your use of each third-party service remains subject to that provider's terms, privacy notices, permissions, rate limits, outages, and product changes. You may revoke access through ChargeBell or the provider where supported, but revocation may disable dependent features.
Customer-configured destinations
An organization can direct ChargeBell to send information to Slack channels and, where enabled, to an HTTPS webhook URL it controls. Alert payloads may contain Stripe customer names or email addresses, payment amounts, subscription information, event identifiers, and links. You are responsible for selecting secure, appropriate destinations and for obtaining any consent or authorization required to disclose that information to recipients.
For webhooks, you are responsible for the destination's availability, TLS configuration, access controls, secret handling, downstream storage, and compliance. ChargeBell may sign supported webhook payloads, retry delivery, pause a failing destination, or disable delivery to protect the service. ChargeBell is not responsible for what a customer-controlled recipient does with information after delivery.
Customer data
As between the parties, you retain your rights in data you submit or make available through your accounts and integrations. You grant ChargeBell a worldwide, non-exclusive, limited license to host, copy, process, transmit, display, format, and otherwise use customer data only as needed to provide, secure, maintain, support, and improve the service; follow your instructions; enforce these Terms; and comply with law.
You are responsible for the legality, accuracy, quality, and content of customer data and for providing required notices to your personnel, customers, and other affected individuals. Do not connect or transmit protected health information, government identifiers, payment-card data, account passwords, or other specially regulated or sensitive data unless ChargeBell expressly agrees in writing that the service supports it.
ChargeBell does not sell customer data, use Stripe or Slack data for unrelated advertising, or train a large language model on Slack data. The Privacy Policy explains data handling, and an applicable data-processing addendum may further govern personal information processed for an organization.
Acceptable use
- Do not use ChargeBell for unlawful, fraudulent, deceptive, abusive, harassing, discriminatory, infringing, or harmful activity.
- Do not access or attempt to access another user's account, organization, Stripe connection, Slack workspace, channel metadata, webhook, customer data, credentials, or alert history without authorization.
- Do not probe, scan, scrape, overload, disrupt, reverse engineer, decompile, defeat security controls, bypass rate or plan limits, or interfere with the service or another customer's use, except to the extent a restriction is prohibited by law.
- Do not distribute spam, malware, phishing, illegal content, unauthorized advertising, or messages that violate Slack, Stripe, Google, or recipient rules.
- Do not use ChargeBell to create a competing service by copying non-public functionality or to provide third parties direct access to ChargeBell APIs or OAuth tokens without written authorization.
- Do not use ChargeBell to circumvent third-party product limits, privacy controls, workplace policies, or legal restrictions, or to expose private-channel information to unauthorized people.
- Do not submit data you lack authority to process or use the service in a way that subjects ChargeBell to sector-specific obligations not expressly accepted in writing.
Plans, automatic renewal, and taxes
ChargeBell may offer free, trial, recurring, one-time, promotional, or usage-limited plans. Current price, interval, included features, limits, currency, and taxes are shown before checkout. Free and paid limits may pause or restrict alerts, history, digests, support, or other functionality when reached.
Monthly and annual subscriptions automatically renew for the same interval until canceled. By starting a paid subscription, you authorize Stripe or another disclosed billing provider to charge the payment method on file at the start of each billing period for the plan price, applicable taxes, and any clearly disclosed charges. Stripe may act as merchant of record for eligible purchases and may present additional checkout terms.
You can cancel a recurring plan from ChargeBell's billing page or Stripe's customer portal. Unless checkout or applicable law states otherwise, cancellation takes effect at the end of the current prepaid period, access continues through that date, and no further renewal is charged. You can restore a scheduled cancellation before the period ends where the application offers that control.
Prices and plan features may change prospectively. We will provide notice of a price change as required by law before it applies to a renewal. You are responsible for applicable taxes except taxes imposed on ChargeBell's net income; a merchant of record may calculate, collect, and remit transaction taxes directly.
Trials, refunds, and lifetime purchases
A trial or promotion may have separate eligibility, duration, conversion, and cancellation terms shown at signup or checkout. We may end or modify a promotion prospectively and may refuse duplicate or abusive promotional use.
Except where applicable law, checkout terms, or a separate written agreement requires otherwise, paid fees are non-refundable once a billing period or one-time purchase begins. Issuing a discretionary refund, credit, or extension once does not require ChargeBell to do so again.
A "lifetime" purchase, when offered, is a one-time, non-transferable license for the identified organization to use the included plan features for the commercial life of the ChargeBell service. It does not mean the purchaser's lifetime, guarantee perpetual operation, include future products or separately priced add-ons, or prevent reasonable service changes. Any mandatory refund or consumer right remains unaffected.
Ownership and license to use ChargeBell
ChargeBell and its licensors own the service, software, website, designs, interfaces, text, graphics, logos, trademarks, documentation, aggregate or de-identified service information, and all related intellectual-property rights, excluding customer data and third-party materials.
Subject to these Terms and payment of applicable fees, ChargeBell grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the service during the applicable term for your internal business purposes. No source code, trademark, or other right is granted by implication.
If you provide ideas, suggestions, bug reports, or feedback, you grant ChargeBell a perpetual, irrevocable, worldwide, royalty-free right to use and commercialize it without restriction or compensation, provided ChargeBell does not publicly identify you as the source without permission.
For copyright or intellectual-property notices, email legal@chargebell.com with the work, material at issue, location, contact information, good-faith statement, and authority to act. We may remove disputed material or suspend repeat infringers where appropriate.
Confidentiality
Each party may receive non-public information that is marked confidential or reasonably should be understood as confidential. The receiving party will use at least reasonable care to protect it and use it only to exercise rights or perform obligations under the relationship. Confidential information does not include information lawfully known without restriction, independently developed, publicly available through no breach, or lawfully obtained from another source.
A party may disclose confidential information to personnel, professional advisers, and service providers who need it and are bound by appropriate confidentiality duties, or when legally required. Where legally permitted, the receiving party will give reasonable notice of compulsory disclosure and assistance at the disclosing party's expense.
Third-party services and open-source software
ChargeBell depends on third-party services including Stripe, Slack, Google, and Cloudflare. ChargeBell does not control their availability, policies, security decisions, APIs, or continued compatibility and is not responsible for third-party acts or omissions. We may modify or discontinue an integration if a provider changes access, terms, pricing, or technical requirements.
Components distributed under open-source licenses remain subject to their applicable licenses. Third-party names and marks belong to their respective owners and do not imply endorsement.
Suspension, termination, and data after termination
We may limit, suspend, or terminate access immediately when reasonably necessary to address a Terms violation, non-payment, security incident, legal requirement, third-party restriction, abuse, risk to other customers, or material harm to ChargeBell or the public. Where appropriate, we will provide notice and an opportunity to cure.
You may stop using ChargeBell at any time and may cancel paid plans as described above. Disconnect integrations before leaving if you want credentials revoked promptly. Individual account deletion removes that user's access but does not automatically delete a shared organization or its records.
After termination, we may delete or disable customer data according to the Privacy Policy and applicable agreement. Customers should export information they need before termination; ChargeBell is not required to retain or provide data after the applicable retention period. Payment obligations, ownership, confidentiality, disclaimers, liability limits, indemnity, dispute terms, and provisions that by nature should survive will survive.
Beta and preview features
Features identified as beta, preview, experimental, early access, or similar are offered for evaluation, may be incomplete, and may change or end without notice. They may have additional terms and should not be used for production-critical or regulated workloads unless ChargeBell expressly agrees in writing. Beta features are provided "as is" without support commitments or warranties to the fullest extent permitted by law.
Disclaimers
To the fullest extent permitted by law, ChargeBell is provided "as is" and "as available" without express, implied, or statutory warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, accuracy, or uninterrupted and error-free operation.
ChargeBell does not warrant that every Stripe event will be received, classified, stored, or delivered; that every calculation will match an accounting system; or that a Slack message, webhook, digest, dashboard, or history entry will arrive on time or remain available. Delivery can be affected by third-party APIs, provider outages, network conditions, plan limits, quiet hours, retries, customer settings, invalid destinations, revoked credentials, and events Stripe does not send.
You are responsible for backups and independent controls appropriate to your business. Do not use ChargeBell as your only fraud, security, accounting, tax, compliance, payment, incident-response, or financial control. Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you.
Limitation of liability
To the fullest extent permitted by law, neither ChargeBell nor its suppliers will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits, revenue, savings, goodwill, or data; business interruption; cost of substitute services; or losses arising from missed, delayed, duplicated, inaccurate, or misdirected alerts, even if advised that such damages were possible.
To the fullest extent permitted by law, the aggregate liability of ChargeBell and its suppliers for all claims arising from or relating to the service or these Terms will not exceed the greater of 100 USD or the fees you paid ChargeBell for the service during the twelve months immediately before the event giving rise to the first claim.
These limits apply collectively across contract, tort, negligence, strict liability, statute, and other theories and do not limit liability that cannot legally be limited, which may include fraud, willful misconduct, or death or personal injury caused by negligence in some jurisdictions.
Indemnity
To the extent permitted by law, you will defend, indemnify, and hold harmless ChargeBell, its affiliates, personnel, and suppliers from third-party claims, damages, judgments, penalties, losses, and reasonable legal fees arising from customer data; customer-configured destinations; your accounts or integrations; your use of the service in violation of these Terms; or your violation of law, provider terms, privacy rights, or intellectual-property rights.
ChargeBell will give prompt notice of an indemnified claim, allow you to control the defense and settlement, and provide reasonable cooperation at your expense. You may not settle a claim in a way that admits fault by or imposes an obligation on ChargeBell without written consent. ChargeBell may participate with its own counsel at its own expense.
Export controls and sanctions
You may not access or use ChargeBell in violation of applicable export-control, import, trade-sanctions, or anti-boycott laws. You represent that you are not prohibited from receiving the service and will not use it for a prohibited end use or on behalf of a prohibited person or territory.
Notices and electronic communications
You agree that ChargeBell may provide service, billing, legal, and security notices electronically through the application, the email address associated with your account, or a public policy update where appropriate. You are responsible for keeping your email address current. Email notice is effective when sent unless the sender receives a delivery failure.
Formal legal notices to ChargeBell must be sent to legal@chargebell.com and are effective when acknowledged, unless applicable law or a separate agreement requires another method. Support requests and routine product messages are not formal legal notice.
Disputes and governing law
Before filing a formal claim, each party will try in good faith to resolve the dispute by sending a written description to legal@chargebell.com and allowing at least 30 days for discussion, unless urgent injunctive relief or a statutory deadline requires faster action.
Unless a separate written agreement or mandatory consumer law states otherwise, these Terms are governed by the laws of the jurisdiction where the operator of ChargeBell is established, without regard to conflict-of-law rules, and the courts with jurisdiction over that operator's principal place of business have exclusive venue. Nothing in these Terms removes non-waivable rights or forums available under applicable law.
General terms
Neither party is liable for delay or failure caused by events beyond its reasonable control, except payment obligations. You may not assign these Terms or transfer an account or lifetime purchase without ChargeBell's written consent. ChargeBell may assign these Terms in connection with a merger, reorganization, sale of assets, or affiliate restructuring.
If a provision is unenforceable, it will be modified only as much as needed and the remaining provisions continue. A failure to enforce a provision is not a waiver. These Terms, the Privacy Policy, and any controlling written agreement are the entire agreement about the service and replace prior discussions on that subject.
The parties are independent contractors. These Terms do not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship, and there are no third-party beneficiaries. Section titles are for convenience and do not affect interpretation.
Changes and contact
We may update these Terms for product, operational, security, or legal changes. The date above identifies the latest revision. If an update materially reduces customer rights, we will provide reasonable advance notice when required. Changes apply prospectively; continued use after their effective date constitutes acceptance where permitted by law.
For questions about these Terms, email legal@chargebell.com. Billing questions may be sent to billing@chargebell.com, privacy requests to privacy@chargebell.com, and security reports to security@chargebell.com.