Agreement to these terms
These Terms of Service govern access to and use of ChargeBell's website, app, integrations, alerts, support, and related services. By creating an account, connecting an integration, or using ChargeBell, you agree to these Terms.
If you use ChargeBell for a company or other organization, you represent that you have authority to bind that organization. In that case, "you" includes that organization.
The service
ChargeBell sends Slack alerts for selected Stripe events. ChargeBell is a notification and workflow-support tool. It is not a bank, payment processor, accounting system, tax advisor, legal advisor, financial advisor, or system of record.
Stripe remains the source of truth for payment activity. Slack remains the place where messages are delivered. You are responsible for checking Stripe, Slack, and your own records before making financial, legal, tax, customer-support, or operational decisions.
Accounts and eligibility
- You must be at least 18 years old to use ChargeBell.
- You must provide accurate account information and keep it current.
- You are responsible for safeguarding your login credentials and for activity under your account.
- You must notify us promptly if you believe your account or integrations have been compromised.
Stripe and Slack integrations
You authorize ChargeBell to connect to Stripe and Slack as needed to provide the service. You are responsible for having the rights, permissions, and authority required to connect those accounts and workspaces.
ChargeBell tracks Stripe sales and payment events so it can deliver Slack alerts, show alert history, enforce plan limits, and troubleshoot delivery. ChargeBell does not sell Stripe data, Slack data, sales data, or your customers' data, and ChargeBell does not use your customers' data for advertising, retargeting, credit decisions, resale, data-broker activity, or unrelated marketing.
ChargeBell does not create, edit, refund, cancel, dispute, or otherwise modify Stripe customers, payments, subscriptions, refunds, disputes, products, prices, or account settings as part of alert tracking. If ChargeBell ever adds a feature that can write to Stripe, that feature must be clearly presented and require the appropriate authorization.
Your use of Stripe and Slack remains subject to their separate terms, policies, permissions, outages, API limits, and product changes. ChargeBell is not responsible for third-party services, but we will use reasonable efforts to handle integration errors clearly.
Google OAuth sign-in
If ChargeBell offers Google OAuth sign-in and you choose to use it, you authorize ChargeBell to use Google account information only to authenticate you, maintain your session, secure your account, and support account access. ChargeBell does not sell Google OAuth data, use it for advertising, or request permissions that are not needed for the sign-in experience.
Your use of Google OAuth remains subject to Google's separate terms and policies. You can manage or revoke Google account access through Google where available.
Customer data
You retain ownership of data you provide to ChargeBell or make available through your Stripe, Slack, and Google OAuth integrations. You grant ChargeBell a limited license to host, process, transmit, display, and use that data only as needed to provide, secure, support, and improve the service; comply with law; and enforce these Terms.
ChargeBell's license to customer data does not allow ChargeBell to sell it, broker it, use it for unrelated marketing, or use Stripe customer data for any purpose unrelated to operating, securing, supporting, or legally administering ChargeBell.
You are responsible for the data you connect to ChargeBell and for ensuring that your use of ChargeBell complies with laws and agreements that apply to your business.
Acceptable use
- Do not use ChargeBell for illegal, harmful, deceptive, abusive, or infringing activity.
- Do not attempt to access another user's account, data, Stripe connection, Slack workspace, or alert history.
- Do not probe, scan, overload, disrupt, reverse engineer, scrape, or bypass security or rate limits.
- Do not use ChargeBell to send spam, harassment, malware, phishing, or unauthorized messages.
- Do not connect accounts or workspaces unless you have permission to do so.
- Do not upload or route sensitive personal data through ChargeBell unless it is necessary for your lawful use of the service.
- Do not use ChargeBell to collect or expose Stripe customer data for purposes unrelated to your lawful business operations.
Plans, billing, cancellation, and refunds
ChargeBell may offer free, trial, paid, promotional, or usage-limited plans. Plan features, alert limits, prices, and billing periods may change prospectively, but we will not intentionally hide material plan terms at checkout.
You authorize ChargeBell and its payment providers to charge applicable fees, taxes, renewals, and usage-based amounts for the plan you select. You can cancel according to the cancellation controls made available in the app or by contacting billing@chargebell.com.
Unless a separate written agreement or applicable law says otherwise, fees are non-refundable after a paid billing period begins. If we choose to issue a refund or credit, that does not create an obligation to do so again.
Ownership, copyright, and feedback
ChargeBell and its licensors own the service, software, website, designs, interfaces, text, graphics, logos, trademarks, documentation, and other materials we provide, excluding customer data and third-party materials. These materials are protected by copyright, trademark, trade secret, and other laws.
You may not copy, reproduce, modify, distribute, sell, lease, sublicense, publicly display, or create derivative works from ChargeBell materials except as allowed by these Terms or written permission from ChargeBell.
If you send ideas, suggestions, bug reports, or feedback, you grant ChargeBell a perpetual, worldwide, royalty-free right to use them without restriction or compensation.
For copyright or intellectual-property concerns, contact legal@chargebell.com with the material at issue, where it appears, your contact information, and the rights you believe are affected.
Confidentiality and privacy
If either party receives non-public information that a reasonable person would understand to be confidential, the receiving party must protect it with reasonable care and use it only for the purpose of the relationship. This obligation does not apply to information that is public, already known, independently developed, or lawfully received from another source.
ChargeBell's handling of personal information is described in the Privacy Policy.
Service changes, suspension, and termination
We may modify, suspend, or discontinue parts of ChargeBell as the product evolves. We may suspend or terminate access if you violate these Terms, create security or legal risk, fail to pay amounts due, abuse the service, or use ChargeBell in a way that could harm ChargeBell, customers, third-party services, or the public.
You may stop using ChargeBell at any time. Some Terms continue after termination, including payment obligations, ownership, confidentiality, disclaimers, limitations of liability, indemnity, and dispute provisions.
Disclaimers
ChargeBell is provided on an "as is" and "as available" basis. To the fullest extent allowed by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free operation, and complete accuracy of alerts or history.
Alert delivery can be affected by Stripe events, Slack availability, third-party APIs, network conditions, plan limits, account settings, and customer configuration. You should not rely on ChargeBell as your only monitoring, accounting, compliance, legal, tax, or financial control.
Limitation of liability
To the fullest extent allowed by law, ChargeBell will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill, business interruption, or replacement services.
To the fullest extent allowed by law, ChargeBell's total liability for all claims relating to the service is limited to the greater of the amount you paid ChargeBell for the service during the three months before the claim arose or 100 USD.
Indemnity
You will defend, indemnify, and hold ChargeBell harmless from claims, damages, liabilities, losses, and expenses, including reasonable attorneys' fees, arising from your use of ChargeBell, your customer data, your integrations, your violation of these Terms, or your violation of law or third-party rights.
Disputes and governing law
Before filing a formal claim, each party agrees to try to resolve disputes in good faith by contacting legal@chargebell.com and giving the other party a reasonable opportunity to respond.
Unless a separate written agreement says otherwise, these Terms are governed by the laws that apply to ChargeBell's principal business operations, without regard to conflict-of-law rules. Courts with jurisdiction over those operations will have exclusive venue, unless applicable law requires a different forum.
Changes and contact
We may update these Terms as ChargeBell changes. If changes are material, we will take reasonable steps to notify users through the service, by email, or by updating this page. Continued use after an update means you accept the updated Terms.
For questions about these Terms, email legal@chargebell.com.