Net Volume

Net volume is what's left of your payment volume after fees, refunds, and disputes are subtracted — the money that actually settles into your account. It's the honest counterpart to gross volume, which counts every dollar customers were charged before any deductions.

How it's calculated

Start with gross charges, then remove everything that reduces what you keep.

For example, $10,000 in gross charges with $320 in processing fees, $150 in refunds, and one $100 chargeback gives $10,000 − $320 − $150 − $100 = `$9,430` net volume.

Why it matters

Gross volume flatters your numbers; net volume tells you what actually landed. On a subscription business, the gap between the two is easy to underestimate because the fixed $0.30-per-charge component and refund activity compound across many small transactions. Net volume is the figure your bank payout reflects, so it's the right basis for cash-flow planning.

Where it comes from

Net volume is the sum of the net field across your settled balance transactions for a period. Because each balance transaction already carries its own fee and net, this rolls up cleanly and reconciles against deposits. ChargeBell surfaces net-after-fees on every payment alert, so you see the number that matters — not the gross — without exporting a report.